Spanish Speaking Call Centers Can Boost Business
Excellent customer service is one of the most important factors when considering a company, with continued loyalty relying on this even more – so it’s no wonder companies place such high importance on this area of their business. Consumers are the foundation of all businesses, and improving the customer experience is a fantastic way to …
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How Outsourcing Your Telemarketing Services to a BPO Company Can Increase Efficiency
Business Process Outsourcing in 2020 As we enter the second half of 2020, outsourcing is continuing to attract attention from all kinds of industries – no longer is BPO used only by manufacturing companies. Countless businesses all around the world are now using BPO in their daily operations – especially telemarketing. Did you …
When Outsourcing Call Centers, Consider Agents With Telemarketing Experience – Part 2
In part one of this blog, we spoke at length about the unique roles of telemarketing agents and customer support representatives. We’ve covered the differences between the two fields as well as their similarities. Now we will discuss all the ways it could be advantageous to hire among those with telemarketing experience when developing your …
When Outsourcing Call Center Services, Consider Agents With Telemarketing Experience – Part 1
Call center agents have considerable responsibility in the big picture of running a company. We know by now that a key component of successfully retaining customers is maintaining trust. When a client reaches out to a call center to resolve product issues or find answers pertaining to the product, they expect to speak with a …