A company with almost 20 years of experience in the competitive market of Call Centers

The Employee Experience Was Never More Important

November 29, 2022

The importance of employee experience in retaining talent cannot be overstated. According to a global research study conducted by Globoforce’s WorkHuman Research Institute and IBM’s Smarter Workforce, employees who have a positive experience at work are more likely to perform better and less likely to leave their jobs. In fact, analysis from the study shows …

The Challenges and Opportunities of Hybrid Work for Leaders

November 23, 2022

The COVID-19 pandemic has forced many organizations to pivot to hybrid work models, combining in-person and remote work. While these models offer some benefits, they also present a number of challenges for leaders. In this blog, we will explore some of the key challenges and opportunities of hybrid work for leaders and discuss strategies for …

Remote Work = Balance for Employees

November 17, 2022

The COVID-19 pandemic has brought about significant changes to the way we work, including the widespread adoption of hybrid work models. While these models offer some benefits, such as increased flexibility and the ability to work from anywhere, they also come with their own set of challenges. One major challenge is the impact on employee …

The Remote Work Model is Gaining Momentum

November 13, 2022

As the world continues to navigate the challenges brought on by the COVID-19 pandemic, it is clear that the way we think about work has undergone a significant shift. A recent study conducted by Microsoft and published in Latin America highlights some key trends that have emerged in response to the pandemic. One major trend …

Celebrating 25 Years of EXPO RC

November 06, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. For those who aren’t familiar, EXPO RC is an annual trade show that focuses on customer relations and customer service. It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about …

Even The Most Iconic Businesses Have Their Challenges

November 03, 2022

As the COVID-19 pandemic continues to devastate economies around the world, many businesses are struggling to stay afloat. In the United States, one of the most iconic fast-food chains, McDonald’s, has recently come under fire for its struggle to find enough employees to keep its doors open. In a recent statement, the company explained that …