California: Sun, Sand and Wait – Telemarketing Companies?
It stands to reason – the first thing that comes to mind when thinking “California” might be Hollywood, sunshine, beaches….but not telemarketing companies. Not really something in the California wheelhouse, right? Wrong. Telemarketing – commonly known as “outbound dialing” in the industry – can be one of the most effective sales recruiting techniques on …
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The Help Desk – Outsourcing Companies Can Bring It Home
Let’s face it. You ARE your customer. That individual determines your success, your sustainability, your profitability….they literally make or break your business and are the single most critical component of your fiscal existence. So let’s take it a step further, and ask yourself if you’re “future ready”. Today’s savvy consumers are demanding and comparative …
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Service in Spanish – Customer-Facing Departments and Language Diversity
What does superb customer care mean to you? Everyone has their own definition – some believe the key to customer service is patience and a friendly demeanour, some say convenience, some insist that product and service knowledge is of great importance – and some would claim that language diversity and seamless communication (i.e. customer service …
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