A company with almost 20 years of experience in the competitive market of Call Centers

Long-Term Business Success is Defined By Customer Retention

February 15, 2022

Was there ever any doubt about the business value of customer experience? It has become the defining moment of 2022 commerce and is gaining traction as we speak. Here’s why. It is 5-25 times more expensive to acquire a new customer than it is to retain an existing one. So all of your skilled – …

What’s Under Your Hood? E-Commerce Can Benefit from Open-Source Software (OSS)

February 15, 2022

For companies willing to make the necessary investments in people and processes, open-source e-commerce can pave the way to a more productive and future-ready business model. But first, what is “open-source software”?  The term open-source refers to something that people can modify and share because its design is publicly accessible. Open-source projects, products, or initiatives …

Do Companies’ Loyalty Programs Pay Off? BPO Outsourcing Can Provide the Answer

February 15, 2022

Loyalty programs are nothing new – in fact, 60% of all companies engage their customers with some form of loyalty program. Whether in the leisure and hospitality market or other consumer businesses like retail, grocery, restaurants, gyms, spas, drugstores and more, customers can develop a strong psychological attachment to brands whose loyalty programs they subscribe …

The Future of E-Commerce – Companies Can Create the Exceptional with BPO Outsourcing

February 15, 2022

The past eighteen months have wrought changes to the consumer landscape that would have been unimaginable even a short decade ago. Whether it’s at the outset via the online search, or how, when and where we buy things, the world of commerce has been permanently altered. And the companies that consistently post a leading position …

Customer Service vs Customer Service Expectations: Use Outsourcing Companies to Bridge the Gap

February 15, 2022

The jury is in, and it looks like 2022 will be the year of customer service-led growth. Let’s face it, in a post-pandemic, digital world, consumers expect better service than ever, and give their loyalty to the companies that provide it. In today’s consumer-driven economy, it’s quality, not quantity that ultimately matters most. There is …

The Power of Words – English or Spanish, Customer Service Counts

February 15, 2022

When we talk about multilingual customer service – both from the consumer and the provider’s standpoint, it can seem like a challenging provision. As a merchant, it’s impossible to provide any sort of satisfactory service to a customer that can’t be understood, and as a customer who may speak a foreign language, it can be …