More than 50% of consumers prefer to connect with companies via non-traditional channels.
Get to know what your audience is looking for. Most companies in the US have a FCR (First Contact Resolution) of 72% or lower.
“More than 80% of the consumers who switched provider for poor service said they could have been retained, if their issue had been resolved on their first contact with the company” *
Your customer can make or break your business.
Empowered customers are more in control
Increasing customer retention rates by 5% increases profits by 25% to 95% ‡
84% of people trust online reviews as much as friends †
This is how Anexa improves customer interactions.
Improving the customer’s experience towards your brand through tailor-made Omnichannel solutions
Counting on our cutting-edge operations centers, in major cities in Mexico, which are located about 2 hours from the main cities in the US
Implementing bilingual campaigns is one of our strengths thanks to our affinity with the Hispanic market