Get to know what your audience is looking for.
Most companies in the US have a FCR (First Contact Resolution) of 72% or lower.
“More than 80% of the consumers who switched provider for poor service said they could have been retained, if their issue had been resolved on their first contact with the company” *
Your customer can
make or break your business.
- Empowered customers are more in control
- Increasing customer retention rates by 5% increases profits by 25% to 95% ‡
- 84% of people trust online reviews as much as friends †
This is how Anexa improves
customer interactions.
- Improving the customer’s experience towards your brand through tailor-made Omnichannel solutions
- Counting on our cutting-edge operations centers, in major cities in Mexico, which are located about 2 hours from the main cities in the US
- Implementing bilingual campaigns is one of our strengths thanks to our affinity with the Hispanic market
LET'S TALK
- * Accenture – “Customer 2020: Are you future-ready or re-living the past?”
- † Inc.com – “84 percent of people trust online reviews as much as friends”
- ‡ Harvard Business Review – “The economics of e-loyalty”
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