FAQ

A company with almost 20 years of experience in the competitive market of Call Centers

General

We manage 2,500 agent positions distributed in 6 offices in La Paz, Tijuana, Hermosillo, Guadalajara, Monterrey and CDMX. (All types of campaign or business)

Category: General

Yes, depending on the service window requested. We are ready to adapt to any service window. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: General

We have ISO certifications and we have personnel certified in ITIL methodology, which guarantees that our processes are carried out according to these norms. (All types of campaigns or business)

Category: General

At least 80%. Otherwise it is assigned to a specific improvement action plan. (All types of campaigns or business)

Category: General

It depends on the requirements of each campaign. As a standard procedure our quality consultants perform three monitoring procedures per agent per week, depending on the segmentation of the template on quality issues. (All type of campaigns or business)

Category: General

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Technology

Yes, our alternate centers serve us as Backup and all information is always kept in the country. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: Technology

Paperless, confined and safe area. (We guarantee the security of the information) . (All types of campaigns or business)

Category: Technology

An internal, specific purpose CRM development that allows us to configure, on demand, any type of campaign.

Category: Technology

Yes, we are able to offer send SMS, interactive IVR, Emailing. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: Technology

Yes, we require the numbers to block since there is a cost for checking a private BDD. (Collections)

Category: Technology

Yes, and from the on-demand dialer as long as the numbers to be blocked are provided. (All types of campaigns or business)

Category: Technology

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Human Resources

We manage a portfolio of available and active prospects for massive agent requirements due to the nature of our business. (HR and agent management)

Category: Human Resources

Yes, It depends on the various skills of the agents when we help them to grow. (HR and agent management)

Category: Human Resources

All agents are recruited depending on the type of customers they will service, but they are all recruited with a minimum of 6 months experience in Call Center operations(HR and agent management)

Category: Human Resources

Yes, all agents have a common log depending on the type of campaign they will service and all of them must pass with a minimum of 80% their product knowledge exam. (All types of campaigns or business)

Category: Human Resources

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Campaigns

Recover as much as possible in the shortest amount of time. (Collections)

Category: Campaigns

All kinds of campaigns (In, Out, Collections, BPO) We adapt to your business needs. (All types of campaigns or business)

Category: Campaigns

Depending on the type of campaign. Initially we manage the project for consideration and evaluate potential eventualities, then we provide best alternatives of action. (Collections and open Market)

Category: Campaigns

It depends on your business need. (All types of campaigns or business)

Category: Campaigns

We Segment the BDD depending on the days of delinquency. We run a mass mailing. Depending on the response, we perform a second sweep with the BDD mounted on the dialer. At the end, customers who fail to contact us are given an email offering some sort of discount on their debt. (Collections)

Category: Campaigns

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