FAQ

A company with almost 20 years of experience in the competitive market of Call Centers

General

We manage 2,500 agent positions distributed in 6 offices in La Paz, Tijuana, Hermosillo, Guadalajara, Monterrey and CDMX. (All types of campaign or business)

Category: General

Yes, depending on the service window requested. We are ready to adapt to any service window. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: General

We have ISO certifications and we have personnel certified in ITIL methodology, which guarantees that our processes are carried out according to these norms. (All types of campaigns or business)

Category: General

At least 80%. Otherwise it is assigned to a specific improvement action plan. (All types of campaigns or business)

Category: General

It depends on the requirements of each campaign. As a standard procedure our quality consultants perform three monitoring procedures per agent per week, depending on the segmentation of the template on quality issues. (All type of campaigns or business)

Category: General

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Technology

We manage 2,500 agent positions distributed in 6 offices in La Paz, Tijuana, Hermosillo, Guadalajara, Monterrey and CDMX. (All types of campaign or business)

Category: General

Yes, depending on the service window requested. We are ready to adapt to any service window. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: General

We have ISO certifications and we have personnel certified in ITIL methodology, which guarantees that our processes are carried out according to these norms. (All types of campaigns or business)

Category: General

At least 80%. Otherwise it is assigned to a specific improvement action plan. (All types of campaigns or business)

Category: General

It depends on the requirements of each campaign. As a standard procedure our quality consultants perform three monitoring procedures per agent per week, depending on the segmentation of the template on quality issues. (All type of campaigns or business)

Category: General

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Human Resources

We manage 2,500 agent positions distributed in 6 offices in La Paz, Tijuana, Hermosillo, Guadalajara, Monterrey and CDMX. (All types of campaign or business)

Category: General

Yes, depending on the service window requested. We are ready to adapt to any service window. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: General

We have ISO certifications and we have personnel certified in ITIL methodology, which guarantees that our processes are carried out according to these norms. (All types of campaigns or business)

Category: General

At least 80%. Otherwise it is assigned to a specific improvement action plan. (All types of campaigns or business)

Category: General

It depends on the requirements of each campaign. As a standard procedure our quality consultants perform three monitoring procedures per agent per week, depending on the segmentation of the template on quality issues. (All type of campaigns or business)

Category: General

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Campaigns

We manage 2,500 agent positions distributed in 6 offices in La Paz, Tijuana, Hermosillo, Guadalajara, Monterrey and CDMX. (All types of campaign or business)

Category: General

Yes, depending on the service window requested. We are ready to adapt to any service window. (BPO, Marketing & Sales, Collection, Technical Support, customer Service)

Category: General

We have ISO certifications and we have personnel certified in ITIL methodology, which guarantees that our processes are carried out according to these norms. (All types of campaigns or business)

Category: General

At least 80%. Otherwise it is assigned to a specific improvement action plan. (All types of campaigns or business)

Category: General

It depends on the requirements of each campaign. As a standard procedure our quality consultants perform three monitoring procedures per agent per week, depending on the segmentation of the template on quality issues. (All type of campaigns or business)

Category: General

Load More