Anexa Wins Gold, Silver And Bronze Stevie® Awards In 2023 Stevie Awards For Sales & Customer Service
[CDMX, MÉXICO] – March 6, 2023 – Anexa has been presented with a golden, silver and bronze Stevie® Award in the Customer Service Team of the Year – Recovery Situation – Business Services Industries; Contact Center of the Year (Over 100 Seats) – Business Services Industries; Customer Service Team of the Year – Recovery …
Anexa BPO Named As Finalist In 2023 Stevie® Awards For Sales & Customer Service
17th annual awards will be presented on March 3 in Las Vegas [MEXICO CITY, MEXICO] – January 25, 2023 – Anexa BPO was named a Finalist today in the Customer Service Team of the Year – Recovery Situation; Contact Center of the Year (Over 100 Seats); Best Use of Thought Leadership in Customer Service; …
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Recession-Proof Your Business with Information Technology (IT)
The global economy has experienced a number of recessions throughout history, and businesses of all sizes have been forced to adapt to survive during these tough times. In recent years, we have seen how technological advancements have transformed the way businesses operate, and the use of technology has proven to be an effective way to …
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Consumer Trends Set the Bar
As businesses continue to focus on delivering exceptional customer service, it has become more important than ever to keep track of key metrics to evaluate the effectiveness of customer service teams. Metrics allow businesses to assess their team’s performance, identify areas for improvement, and make data-driven decisions. In this blog, we will discuss some of …
Crisis Management – How to Prepare for the Worst
Businesses always face the possibility of experiencing a crisis that could significantly impact their operations and reputation. Crises could range from natural disasters and cyber-attacks to financial scandals and public relations mishaps. Therefore, it’s essential to have a crisis management plan in place to minimize the negative impact of any crisis. But what happens when …
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Business Superstars Prioritize Human Capital
The importance of human capital in today’s business landscape cannot be overstated. With the rapid pace of change in technology and globalization, companies need to rely on their employees’ skills, knowledge, and experience to remain competitive. Strong human capital can provide a company with a unique advantage by driving innovation and delivering customer value. This …
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Retailers Capture a New Revenue Stream: Retail Media
As online shopping continues to grow, retailers are looking for new ways to monetize their digital real estate. One approach that has gained momentum in recent years is retail media, which refers to the use of digital advertising within a retailer’s own online properties, such as their website or mobile app. Retail media offers several …
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There’s a New Kid in Town: Generative Pre-Trained Transformer (ChatGPT)
Let’s face it: cutting-edge personalization initiatives are front and center in today’s business world. Across all sectors, these types of practices are responsible for significant revenue increases – anywhere from 6% to 10%, with an increase in net incremental revenue of anywhere from 40% to 100%. But there’s another phenomenon to factor into this revolutionary …
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The Importance of BX in the Future of Business – Part Two
As businesses continue to grapple with the challenges of the digital age, the importance of Business of Experience (BX) will only continue to grow. Here are a few key reasons why BX is the future of business: The rise of e-commerce and digital touchpoints has increased the importance of CX. With the proliferation of online …
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The Future of Customer Experience: Business of Experience (BX) – Part One
As the business landscape becomes increasingly complex and competitive, companies are starting to realize that traditional customer experience (CX) strategies are no longer sufficient for driving business success. This has led to a shift towards a more holistic approach known as Business of Experience (BX). While CX focuses on the interactions customers have with a …
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