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A company with almost 20 years of experience in the competitive market of Call Centers

What is Call Center Outsourcing?

December 28, 2019

Call center outsourcing is the business practice of contracting out call center services. Call centers specialize in all kinds of customer service problems like credit cards, queries, feedbacks, orders, appliance warranties and so much more. Companies can either have a call center in-house or through a separate division or to an outside specialist usually a …

How to Find Clients for a Business Using Telemarketing Companies in Florida?

December 28, 2019

Recent researches have shown that there has been an outburst in the use of telemarketing companies in Florida. It is audible to the deaf and visible to the blind that one of the major responsibilities of a telemarketing company is to find customers or clients and help expand the business they represent. Telemarketing agents, otherwise …

What are the Pros and Cons of Outsourcing Customer Service?

December 28, 2019

Customer outsourcing centers are the new trend. Outsourcing customer centers is all about doing “your best” to fulfill the customer service needs of your clients and leave them with a positive memorable experience transacting with you. Call center outsourcing is the strategic business decision to make use of a 3rd party organization, usually a business …

What Does A BPO Company Particularly Do?

December 28, 2019

A BPO (Business Process Outsourcing) company is the organization a business hires to perform certain process tasks to make the business to operate successfully. BPO is a practice of outsourcing a particular work process or a few processes to external service providers. Some of the services that can be “outsourced” include accounting, payroll, Human resources, …

What Is The Need Of Multilingual Call Center Services?

November 24, 2019

INTRODUCTION On the surface, it’s likely that you might assume that customer service is a task that can be kept in-house, rather than spending your resources on outsourcing to a multilingual call center. But in today’s modern marketplace, boundaries are blurred and your business can reach many customers that may be from a different country …

The Most Common Help Desk Services Offered In Texas

November 24, 2019

Offering help desk services to your customers can be time-consuming, especially when you’re dedicated to delivering the best information possible (which we know you are). Support Through The Entire Customer Life-cycle While your customers might share a variety of common attributes, which is why they’ve come to your company for a product or service, each …

How To Find Call Center Companies In Florida

November 24, 2019

Call centers are popping up all over the world, with every call center offering a variety of services that cater to both small and large businesses. With this knowledge, it’s clear that not every call center is created equal, which makes it that much more important to understand what to look for when trying to …

Call Centers Serving American Hispanics Need More Than Spanish Agents

November 24, 2019

Not every call center is created equal, especially when it comes to meeting the contemporary needs of your customer base. While Spanish speaking call centers do deliver the services you need to confidently serve Hispanic customers, having a strong grasp on both Spanish and English, as well as customer service best practices, is now more …

Anexa BPO Accepts Bronze Stevie® Award 2019

ANEXA BPO Accepts Bronze Stevie® Award

November 14, 2019

ANEXA BPO ACCEPTS BRONZE STEVIE® AWARD IN 2019 INTERNATIONAL BUSINESS AWARDS® GALA Gala Event was held on October 19 in Vienna, Austria   VIENNA, AUSTRIA – 19 October 2019 – Anexa BPO accepted a Bronze Stevie® Award in the Customer Service Department of the Year category in The 16th Annual International Business Awards® today.   …

What Companies Need Call Center Services?

August 27, 2019

If your Texas business could use some help achieving stronger first contact resolution (FCR) and customer retention, you likely need to deliver a better customer experience. One of the most cost-effective ways to improve FCR and improve customer loyalty is to provide full-featured call center services like live chat, bi-lingual agents, and professionally trained agents …