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A company with almost 20 years of experience in the competitive market of Call Centers

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Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part Two

March 31, 2021

In Part One, we discussed the concept of customer service, what it is and how it can completely make or break a business – any business. Reports show that a high percentage of consumers will spend more to engage with a company that provides exceptional customer service. It wins every time. We also looked at …

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Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part One

March 31, 2021

What – really – is customer service? Simply put, it’s the direct, one-on-one interaction between a consumer making a purchase, and the representative of the company that is selling it. Simple, right? The interface that connects buying and selling. But is it really as uncomplicated as that? Let’s take a closer look at what happens …

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BPO – Outsourcing Companies Do It All (For Less)

March 31, 2021

BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. How is this done, though?   Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their …

ANEXA BPO wins one silver trophy in the 2021 Premio Nacional IMT

March 25, 2021

March 25, 2021 – The winners of the 2021 Premio Nacional awarded by the Mexican Institute of Teleservices (IMT) were announced this Thursday. This year Anexa BPO won a silver trophy in the category of BEST OPERATIONS STRATEGY.   The Premio Nacional seeks to recognize initiatives that have a positive impact on the financial, technological, …

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Florida Runs on Telemarketing Companies

March 15, 2021

It seems that many businesses have turned to digital marketing for their sales strategies. However, the power of telemarketing can’t be overlooked. It is still an effective channel to access potential customers and promote products and services. It remains a popular method that allows you to make meaningful connections with both current customers and prospects. …

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Texas is a Hub for Call Center Services

March 15, 2021

While artificial intelligence inarguably simplifies and automates customer service, a lot can still be said for the “human touch”. Call centers remain more relevant than ever, assisting customers frustrated with too much automation and not enough true customer service experiences. Successful organizations continue to rely on the call center model as a critical support service, …

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Outsourcing Companies Specialize in Customer Service

March 10, 2021

Many businesses are faced with the challenge of low budgets that do not allow for adequate customer service to support growth. However, this is not an area where any business should be cutting costs. Quality customer service requires a competent, responsive team that promotes your brand and keeps customers engaged to encourage customer loyalty. If …

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Why BPO Companies Are the Superior Choice for Outsourcing

March 10, 2021

Business Process Outsourcing (BPO) provides access to professional freelance workers or companies specializing in services your company may not have the means to provide. More and more businesses rely on outsourcing via BPO companies to take on any workload that isn’t being efficiently managed. They complete tasks with precision, at a fraction of the cost …

ANEXA BPO NAMED AS FINALIST IN 2021 CUSTOMER CENTRICITY WORLD SERIES

February 25, 2021

Mexico City, Mexico – February 18, 2021 – Anexa BPO was named a Finalist today in the Best User Experience (UX) and Digital Strategy/Transformation categories in the 2021 Customer Centricity World Series Awards.   The event run by ARCET Global, based in the UK, had over 300 Entries. After initial shortlisting, 131 Entries were named …

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The Most Successful Businesses Utilize Outsourcing Companies for Telemarketing – Part Two

January 27, 2021

In Part One of our blog on utilizing outsourcing companies for Telemarketing, we revisited the undeniably popular customer outreach tactic. We discussed the many strengths of telemarketing versus other forms of customer outreach, as well as where and how it can best serve businesses. One of the most prominent roles that BPO (Business Process Outsourcing) …