A company with almost 20 years of experience in the competitive market of Call Centers

What Is The Need Of Multilingual Call Center Services?

November 24, 2019

INTRODUCTION On the surface, it’s likely that you might assume that customer service is a task that can be kept in-house, rather than spending your resources on outsourcing to a multilingual call center. But in today’s modern marketplace, boundaries are blurred and your business can reach many customers that may be from a different country …

The Most Common Help Desk Services Offered In Texas

November 24, 2019

Offering help desk services to your customers can be time-consuming, especially when you’re dedicated to delivering the best information possible (which we know you are). Support Through The Entire Customer Life-cycle While your customers might share a variety of common attributes, which is why they’ve come to your company for a product or service, each …

How To Find Call Center Companies In Florida

November 24, 2019

Call centers are popping up all over the world, with every call center offering a variety of services that cater to both small and large businesses. With this knowledge, it’s clear that not every call center is created equal, which makes it that much more important to understand what to look for when trying to …

Call Centers Serving American Hispanics Need More Than Spanish Agents

November 24, 2019

Not every call center is created equal, especially when it comes to meeting the contemporary needs of your customer base. While Spanish speaking call centers do deliver the services you need to confidently serve Hispanic customers, having a strong grasp on both Spanish and English, as well as customer service best practices, is now more …

Anexa BPO Accepts Bronze Stevie® Award 2019

ANEXA BPO Accepts Bronze Stevie® Award

November 14, 2019

ANEXA BPO ACCEPTS BRONZE STEVIE® AWARD IN 2019 INTERNATIONAL BUSINESS AWARDS® GALA Gala Event was held on October 19 in Vienna, Austria   VIENNA, AUSTRIA – 19 October 2019 – Anexa BPO accepted a Bronze Stevie® Award in the Customer Service Department of the Year category in The 16th Annual International Business Awards® today.   …

What Companies Need Call Center Services?

August 27, 2019

If your Texas business could use some help achieving stronger first contact resolution (FCR) and customer retention, you likely need to deliver a better customer experience. One of the most cost-effective ways to improve FCR and improve customer loyalty is to provide full-featured call center services like live chat, bi-lingual agents, and professionally trained agents …

What BPO Services Are Available Through Anexa BPO?

August 27, 2019

Anexa BPO (business process outsourcing) offers a wide range of business services to its client companies to help them focus on their core business and provide their customers with the best customer experience possible. That means our clients achieve better customer satisfaction and retention without breaking their budgets on expensive in-house programs. Companies of all …

Exactly What Do BPO Outsourcing Companies Do?

August 27, 2019

BPO stands for business process outsourcing. BPO outsourcing companies work with client companies of all sizes to provide services that fall outside the client’s core business, like marketing and social media. They also provide services like bi-lingual customer support that might not be feasible for the client to offer with in-house staff. It’s a smart …

Call Center Outsourcing Companies Give Start-Ups A Serious Boost

August 27, 2019

In today’s business climate, call centers do much more than handle phone calls from customers, yet for many companies, especially start-ups, having a fully functional call center in-house is little more than a pipe dream. Call center outsourcing companies give start-ups a significant advantage by delivering all the services and channels customers expect, without the …

in 2019 International Business Awards®

August 27, 2019

Winners to Be Celebrated at Gala Event on 19 October in Vienna, Austria   MEXICO CITY, MEXICO – 13 August 2019 – Anexa BPO was named the winner of a Bronce Stevie® Award in the Customer Service Department of the Year category in The 16 th Annual International Business Awards® today. The International Business Awards …