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A company with almost 20 years of experience in the competitive market of Call Centers

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Why Telemarketing Remains Effective in the Age of Digital Advancement

June 16, 2020

Over the years, online has become the king of sales and promotion. Its vast reach and ability to consistently adapt and improve based on changing behaviours is hard to rival. As humans, we are evolving alongside our technological counterparts at a rapid pace, always finding new ways to consume information. So why is it that …

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How to Find the Right Data Entry Outsourcing Company for Your Business

June 16, 2020

Data entry is a process where trained employees add, verify, edit and store important information relating to a business and its customers. As data plays a larger and more vital role in present-day business, more companies are requiring the services of data entry professionals to input data into a secure, organized database – one that …

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Outsourcing Companies and What Makes a Great Customer Service Team

June 16, 2020

There are various factors which may have considerable influence on the success and longevity of a business. Sometimes it’s access and convenience – other times it’s just a fantastic product that is completely in its own league. However, if a company is trying to get a leg-up on its competitors with a product that is …

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Why Many Florida-Based Companies are Outsourcing Telemarketing

June 16, 2020

Florida is a business hub in the United States. CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. This is why many companies of all structures, including B2B and …

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BPO Services in Texas – a Bilingual Epicenter

May 14, 2020

We all know that Texas is the second largest state in the US – the heavily populated state covers approximately 268,596 square miles, making it larger than any country in Europe. With almost 29 million residents, Texas is not only large in scale, but in marketing potential. Perhaps one of the most important facts is …

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Foolproof Customer Service: Why Outsourcing Companies Are King – Part 1

May 14, 2020

Customer service representatives are on the front lines of all product and service-based businesses. Their job covers a wide range of important responsibilities such as answering queries, managing complaints/offering problem resolution, and in general, maintaining and nurturing valuable client relationships. These brave and sometimes underappreciated individuals bridge the gap between company and customer. Although there …

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Foolproof Customer Service: Why Outsourcing Companies Are King – Part 2

May 14, 2020

In part 1 of our blog, we talked about the purpose customer service serves, as well as why it is such an integral part of any business – but where does BPO come into play, and why is this such a favourable option among CEOs?   BPO companies are growing rapidly in popularity each and …

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How Telemarketing in Spanish Can Boost Your Business

May 14, 2020

Spanish is the second most commonly spoken language in the world behind Mandarin. You might’ve thought it to be English (and at one time it was), but Spanish has been on a greater incline over the past 20 years or so. To put a numerical value on it, at present there are approximately 442 million …

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How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies

April 21, 2020

With three new startups launching globally every second, the small business sector is a rapidly growing force and a vital part of our economy.   Despite advances in communication methods (i.e. online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting …

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What Kinds of Services Does an Outsourcing Company Offer?

April 21, 2020

There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice.   Quite often, business owners will look for ways to fill various positions without adding an astronomical amount to their overall expenditure. Setting …