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A company with almost 20 years of experience in the competitive market of Call Centers

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Post-Pandemic Economy, Trajectory and the BPO (Outsourcing) Company

June 02, 2021

Business is still reeling from the global impact of the COVID-19 pandemic. While hope is growing for a strong recovery with the implementation of vaccine therapies, victory still lives very much in the future. The third wave is largely behind us, and although experts are cautioning about the dangers of re-opening too soon and triggering …

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Work After COVID – Consumer Shift to BPO (Outsourcing) Companies for The Win

June 02, 2021

It’s been a tough year. Actually, make that 15 months (and counting). As the pandemic crisis has evolved and flattened so many aspects of the business world, markets have found it necessary to react, adapt, get creative and – in many cases – completely restructure their business models. Organizations that previously ran on time-honoured systems …

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Beyond The Pandemic – BPO Outsourcing Companies Are Coming in Hot

June 02, 2021

Front and center in every business planning session today: where do we go from here? What worked yesterday doesn’t necessarily work anymore. In early 2020, COVID-19 slammed into life as we know it, forcing organizations to re-evaluate – and reimagine – how to conduct themselves. Businesses were forced to pivot radically (some more than others, …

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Post-Pandemic Predictions, Trends, and Where BPO (Outsourcing) Companies Fit in

June 02, 2021

We know that the global pandemic has changed many ways in which we function. This includes communicating, conducting business and even consuming. With this shift, we’ve been forced to find creative ways to support many day-to-day activities, both as consumers and business operators. Brick and mortar operations have had to completely reconstruct their business model, …

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California: Sun, Sand and Wait – Telemarketing Companies?

May 04, 2021

It stands to reason – the first thing that comes to mind when thinking “California” might be Hollywood, sunshine, beaches….but not telemarketing companies. Not really something in the California wheelhouse, right? Wrong.   Telemarketing – commonly known as “outbound dialing” in the industry – can be one of the most effective sales recruiting techniques on …

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The Help Desk – Outsourcing Companies Can Bring It Home

May 04, 2021

Let’s face it. You ARE your customer. That individual determines your success, your sustainability, your profitability….they literally make or break your business and are the single most critical component of your fiscal existence.   So let’s take it a step further, and ask yourself if you’re “future ready”. Today’s savvy consumers are demanding and comparative …

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Service in Spanish – Customer-Facing Departments and Language Diversity

May 04, 2021

What does superb customer care mean to you? Everyone has their own definition – some believe the key to customer service is patience and a friendly demeanour, some say convenience, some insist that product and service knowledge is of great importance – and some would claim that language diversity and seamless communication (i.e. customer service …

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Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part Two

March 31, 2021

In Part One, we discussed the concept of customer service, what it is and how it can completely make or break a business – any business. Reports show that a high percentage of consumers will spend more to engage with a company that provides exceptional customer service. It wins every time. We also looked at …

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Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part One

March 31, 2021

What – really – is customer service? Simply put, it’s the direct, one-on-one interaction between a consumer making a purchase, and the representative of the company that is selling it. Simple, right? The interface that connects buying and selling. But is it really as uncomplicated as that? Let’s take a closer look at what happens …

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BPO – Outsourcing Companies Do It All (For Less)

March 31, 2021

BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. How is this done, though?   Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their …