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A company with almost 20 years of experience in the competitive market of Call Centers

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BPO – Outsourcing Companies Improve Efficiency, Increase Profits – Part One

November 20, 2020

As a business owner, you must work incredibly hard to achieve a certain level of success and profitability. This is no easy feat, and requires the utmost care and knowledge when it comes to industry evolution and growth so that you can remain on top.   Although there are many different ways that you can …

Anexa BPO Wins Two North American Customer Centricity Awards

October 19, 2020

The winners were announced during a virtual ceremony on Friday afternoon.   Mexico City, Mexico. October 09.-  Last Friday the winners of the North American Customer Centricity Awards were announced. This year Anexa BPO won two prizes in the categories of: BEST USER EXPERIENCE and CUSTOMER TOUCHPOINTS.   America’s most Customer Centric companies were crowned …

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Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part Two

October 19, 2020

In part one of our blog, we discussed the benefits as well as the downfalls of telecommunication-based customer service. In part two we will cover the basics of social media and online customer support, and why outsourcing is the superior choice for this direction.   Your clientele is precious, and the main goal should always …

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Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part One

October 19, 2020

The days of exceptional customer service are not behind us. Rather, it’s more vital than ever to provide a stellar Customer Experience in every facet of commercial interactions. Today, consumers require human contact and connection to feel secure in their purchase and continue to support a brand. Businesses that understand the need to adapt and …

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Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part Two

October 17, 2020

In part one of our blog, we discussed the many pitfalls of opting for a predominantly automated customer service line to handle complaints and general inquiries. To summarize, the better half of the population can surely attest to the perils of automation frustration with regard to customer service. Often times, it’s nearly impossible to get …

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Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part One

October 17, 2020

Consumers are the true leaders of any customer-centric industry. They decide what works best, and where industries need to go next. They have the power to demand what they want – and get it. In a vastly competitive arena, businesses must jump on the train or get left behind, so to speak.   This is …

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The Importance of Utilizing Social Media in Customer Service Activities

September 19, 2020

Strong customer relationships are vitally important to any business selling a service or product. Whether you’re looking to stand out from the competition, build a positive reputation among future clients or increase the number of repeat customers you have, excellent customer service must be at the heart of your business’ communication strategy.   As the …

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Telemarketing Gives Brands Better Insight Into Target Audiences

September 19, 2020

There are many ways in which audience insight can better strengthen ties between brands and consumers. In today’s business climate, understanding your market might very well be the most valuable asset there is. Audience insight is collected through many different outlets. This includes surveys, specialized tools and software which collect data through social and online …

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Outsourcing Companies Have Call Center Services ‘Down Pat’

September 18, 2020

In the age of customer experience, consumers have a strong hold on the marketing and sales industry. It has become increasingly clear that customers are calling the shots now more than ever before – and forward-thinking brands are savvy enough to understand the importance of truly listening to what their customers want. A big part …

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Spanish Language Call Centers Are as Vital as Ever

September 18, 2020

In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing. With everything we know regarding multilingual support, some companies are still dragging their feet where language inclusivity and impeccable …