Post-Pandemic Retail: How Outsourcing Can Support Shifting Consumer Behavior
From the bubonic plague of the 14th century to the Spanish flu outbreak of 1918, pandemics have had significant, long-lasting impacts on how people typically navigate the world, and the world of business. COVID-19 is no exception. It has attacked global societies at their core, causing economic and social disruption that is difficult to measure. …
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Pandemic Aftermath Insights + Business Process Outsourcing
The ways in which COVID-19 has impacted our world are too many to count: the political, economic, social, health and existential fallout has left an indelible mark. For the past 18 months, people struggled through stay-at-home orders, travel bans, restrictions on meeting individuals from other households and the closure of nonessential stores including gyms, cinemas, …
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Outsourcing Your Help Desk for a Personalized Customer Experience
It’s a fact. The bar has been set higher than ever, and today’s sophisticated consumer has come to expect a highly personalized buying experience. More than ever, retailers and brands need to differentiate themselves by creating unique experiences in order to drive up customer loyalty and the top line. Exactly what does that look like? …
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Staying Ahead of the Pandemic Curve – Outsourcing Customer Service
Cus•tom•er Serv•ice: The assistance and advice provided by a company to those people who buy or use its products or services The Oxford Dictionary lists “customer service” as a noun – but for our purposes, let’s consider it a verb – an action verb. True customer service is actionable and involves a set of …
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The Future of Business with BPO Outsourcing Companies
COVID-19 has framed business practices in new and unexpected ways. The forced switch to remote working established a precedent for many industries – what was once a highly unlikely scenario for conducting business became the norm – and to the surprise of many, it worked. In fact, it worked to such a degree that companies …
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Post-Pandemic Economy, Trajectory and the BPO (Outsourcing) Company
Business is still reeling from the global impact of the COVID-19 pandemic. While hope is growing for a strong recovery with the implementation of vaccine therapies, victory still lives very much in the future. The third wave is largely behind us, and although experts are cautioning about the dangers of re-opening too soon and triggering …
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Work After COVID – Consumer Shift to BPO (Outsourcing) Companies for The Win
It’s been a tough year. Actually, make that 15 months (and counting). As the pandemic crisis has evolved and flattened so many aspects of the business world, markets have found it necessary to react, adapt, get creative and – in many cases – completely restructure their business models. Organizations that previously ran on time-honoured systems …
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Beyond The Pandemic – BPO Outsourcing Companies Are Coming in Hot
Front and center in every business planning session today: where do we go from here? What worked yesterday doesn’t necessarily work anymore. In early 2020, COVID-19 slammed into life as we know it, forcing organizations to re-evaluate – and reimagine – how to conduct themselves. Businesses were forced to pivot radically (some more than others, …
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Post-Pandemic Predictions, Trends, and Where BPO (Outsourcing) Companies Fit in
We know that the global pandemic has changed many ways in which we function. This includes communicating, conducting business and even consuming. With this shift, we’ve been forced to find creative ways to support many day-to-day activities, both as consumers and business operators. Brick and mortar operations have had to completely reconstruct their business model, …
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California: Sun, Sand and Wait – Telemarketing Companies?
It stands to reason – the first thing that comes to mind when thinking “California” might be Hollywood, sunshine, beaches….but not telemarketing companies. Not really something in the California wheelhouse, right? Wrong. Telemarketing – commonly known as “outbound dialing” in the industry – can be one of the most effective sales recruiting techniques on …
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