Inspired People = Inspired Workers = Inspired Companies
Here’s a workplace rule of thumb: people are most productive when they feel motivated about what they do and how they live. Fact. So how does today’s employer approach the rapid shift in employee priorities and retain the cream-of-the-crop talent? Because it’s true…employee expectations have never been higher. They want to be authentically engaged in …
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The Recipe for CX Success
Across all industries, the pandemic fundamentally changed how business is done. And the interesting thing is that while the lockdowns disappeared, the trends did not. Many new sales paradigms emerged and are here to stay, and today’s customers will never look back. Expectations have been set, and if anything, they are moving higher on the …
Mistakes Are Bound to Happen – Here’s How to Put Them to Work
Organizations are only as good as the humans that develop and operate them – and that introduces the possibility for mistakes to be made. Most leaders would agree that mistakes are not something to welcome, but there can be a silver lining to this cloud. Executing an initiative called the “service recovery paradox” can make …
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Let’s Not Confuse ML With AI
The term “AI” – or artificial intelligence – is a huge buzzword in today’s marketplace and is being thrown around quite freely. The hype escalates continuously with the emergence of staggering new AI competencies. But there is also a tendency to include machine learning – or ML – under the AI umbrella, which can lead …
ANEXA BPO WINS GOLD AND BRONZE STEVIE® AWARDS IN 2023 INTERNATIONAL BUSINESS AWARDS®
Winners to Be Celebrated During Event in Rome on 13 October MÉXICO CITY, MÉXICO – 14 August, 2023 – Anexa BPO was named the winner of gold and bronze Stevie® Awards in the Company of the year – Diversified Services – Large (gold); Company of the year – Business or Professional Services – Large (bronze); …
Effective Process Transformation: Unleashing the Power of Change
In today’s fast-paced business landscape, organizations are constantly seeking ways to stay competitive and adapt to evolving market demands. Process transformation has emerged as a powerful strategy to drive innovation, enhance efficiency, and foster growth. By reimagining and redesigning existing processes, businesses can unlock new opportunities, streamline operations, and deliver superior value to customers. What’s …
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Leveraging the Power of Social Media for Exceptional Customer Service
In today’s digital age, social media has become an integral part of our lives, revolutionizing the way we connect, communicate, and consume information. It’s no surprise that brands have also recognized the potential of social media as a powerful tool for providing exceptional customer service. In this blog, we’ll explore how forward-thinking brands are utilizing …
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2023 CX Trends: Service is the New Sales
The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. Here’s how. It’s 2023, and customer service has truly arrived – it’s no longer a department, it’s a philosophy. While at one time, service and experience were independent of …
Let’s Get Personal
When looking at the customer journey from a brand perspective, it’s common knowledge that personalization factors heavily into the customer experience – which is an increasingly common buzzword in today’s business strategies. With higher-than-ever expectations, the consumer is in the driver’s seat and organizations are scrambling to deliver. And let’s face it – being able …
Prioritize the Components of a Quality Digital Experience
Digital touchpoints make up a large part of the customer journey, challenging organizations to determine which ones to make available. This is a complicated architectural question that needs to be addressed with finesse and insight in order to deliver the customer experience that consumers expect. The many and varied ways that customers interact with their …
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