Outsourcing Companies and What Makes a Great Customer Service Team
There are various factors which may have considerable influence on the success and longevity of a business. Sometimes it’s access and convenience – other times it’s just a fantastic product that is completely in its own league. However, if a company is trying to get a leg-up on its competitors with a product that is …
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Why Many Florida-Based Companies are Outsourcing Telemarketing
Florida is a business hub in the United States. CNBC has listed Florida as one of the top states to do business in, thanks to its cost of living, practical infrastructure, solid economy and access to capital – among plenty of other prominent stats. This is why many companies of all structures, including B2B and …
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BPO Services in Texas – a Bilingual Epicenter
We all know that Texas is the second largest state in the US – the heavily populated state covers approximately 268,596 square miles, making it larger than any country in Europe. With almost 29 million residents, Texas is not only large in scale, but in marketing potential. Perhaps one of the most important facts is …
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Foolproof Customer Service: Why Outsourcing Companies Are King – Part 1
Customer service representatives are on the front lines of all product and service-based businesses. Their job covers a wide range of important responsibilities such as answering queries, managing complaints/offering problem resolution, and in general, maintaining and nurturing valuable client relationships. These brave and sometimes underappreciated individuals bridge the gap between company and customer. Although there …
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Foolproof Customer Service: Why Outsourcing Companies Are King – Part 2
In part 1 of our blog, we talked about the purpose customer service serves, as well as why it is such an integral part of any business – but where does BPO come into play, and why is this such a favourable option among CEOs? BPO companies are growing rapidly in popularity each and …
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How Telemarketing in Spanish Can Boost Your Business
Spanish is the second most commonly spoken language in the world behind Mandarin. You might’ve thought it to be English (and at one time it was), but Spanish has been on a greater incline over the past 20 years or so. To put a numerical value on it, at present there are approximately 442 million …
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How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies
With three new startups launching globally every second, the small business sector is a rapidly growing force and a vital part of our economy. Despite advances in communication methods (i.e. online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting …
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What Kinds of Services Does an Outsourcing Company Offer?
There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice. Quite often, business owners will look for ways to fill various positions without adding an astronomical amount to their overall expenditure. Setting …
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The Importance of Incorporating Spanish Speaking Agents Into Your Call Center Communications
In a world that is becoming more and more disconnected by the day, it is extremely important for businesses to keep the doors of communication open in every way possible. Face-to-face is on hold for the time being, and we need to do everything we can to maintain positive human interaction digitally and over the …
When Should You Consider Outsourcing Customer Service to a BPO Company?
It goes without saying that customer service plays a vital role in the production and success of a business. In particular, small business owners often have the ability to connect one-on-one with their customers to resolve any product issues and maintain positive relationships. This is extremely valuable for many reasons. For one, they are able …
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