In a changing landscape, it’s more important than ever to use the right tools and technology to our advantage to optimize business processes and improve customer service. However, the ambition to grow can be hampered by costs and other restrictions.
Here is where a strategic partner can:
Maximize the efficiency of operations
Keep up to date with the latest trends in the market
A partner like Anexa can help you grow by maximizing the efficiency of operations and lowering the costs as much as possible in order to achieve your strategic plans. Anexa Performance is a low cost structure that does just that, and won’t sacrifice the quality of the interactions with your customers.
Through optimization and efficiency, this model has a savings potential of up to
30% under the market average.
Pay only for what you need
Use only the necessary components to meet your business needs, but always with the option to grow and evolve with your business, providing you with the flexibility you need medium and long-term.
Performance combines technology, people, certified processes, and award-winning customer service solutions to deliver a complete solution with high-quality services at a low cost.
What Contact Center services do I have at my disposal?
- Customer Service
- Lead generation
- Customer retention and loyalty
- Back office
- Service desk
If you sign up for our customer-centric services, you are eligible for an additional discount on market price of up to 20% on our BPO services.
- Operations and administrative recruitment
- Head hunting for middle and upper management
- Payroll administration for Mexican operations
- Onsite and/or remote training
- Discovery – our contact center technology in your office
- Línea de escucha – anonymous employee help line
- Social media management
- Back office
*BPO services are quoted separately
Do more with less: extra discounts and financing
Certified technology that helps you save even more
Discovery, our proprietary technological platform, is certified according to international standards and has the necessary tools to operate wherever you want, whether in our sites, the homes of our agents, or you own facilities with redundant high-speed internet. Our technology has the necessary flexibility to combine tools, use only the ones you need, or scale according to your business needs.