Born as Tridex, distributor of equipment for call center.
We begin to offer Call Center services.
We reached the first 100 stations.
It evolves in Anexa, creating a new identity.
New facilities in Vado del Río, Hermosillo, Sonora.
Expansion to Guadalajara and CDMX.
Expansion to Tijuana.
We keep growing and offering new services.
Superior Brand Care with Expert Customer Service in Spanish
Focus on Your Business, Leave the Rest to Anexa
Grow your business with Anexa’s high touch customer service and telemarketing in Spanish. From sales and help desk support to data entry and debt collection, we offer a one-stop solution for all your needs. Whether you are looking for a strategic partner to handle campaigns, provide tech support or improve customer care, you can count on us to meet your objectives and timelines. Our high success rates, flexibility, service quality and fair pricing are the key reasons American and Mexican companies choose to partner with us.
5 Benefits You Can Enjoy When Working with One of Mexico’s Leading BPO Outsourcing Companies
1. A trusted business partner:
Your search for a strategic ally stops here. Offering a full range of services to improve sales, promote products, enhance customer experience and grow brand loyalty, we have dedicated resources to help you achieve your targets. No matter the call volume, we are never too busy to service any customer. Our integrated multichannel model and proactive approach helps us run efficient inbound and outbound campaigns.
For over 21 years, the largest mobile operator in Mexico continues to work with Anexa out of our Spanish language call centers all over the country. We are proud to share that we have more than 2,800 agents executing government campaigns as well as providing tech support, sales and customer care for our customers’ domestic and offshore clients in Spanish and English. Let’s talk about how we can take your business forward.
Being familiar with US business practices, consumer behavior and culture enables our call center agents to effectively connect with your Spanish-speaking customers. We mirror your brand and make every customer interaction count. A rigorous hiring process, periodic staff training and continual improvements enable the Anexa team to deliver result-oriented service. Rest assured, we handle all calls with the utmost care while providing quick resolutions.
3. State-of-the-art Spanish language call centers close to major US cities:
Our four contact centers in La Paz , Tijuana , Guadalajara and Hermosillo offer expert customer support in Spanish. Geographic proximity to major American cities and a natural cultural affinity with the states of California, New Mexico, Georgia, Texas, Florida, New York, New Jersey, Illinois, Arizona and Colorado, makes doing business with us, convenient and rewarding.
Most importantly, our in-house software is customized to your unique business needs. This allows for flexibility, scalability and virtualised service. Simply put, we can be anywhere there’s an internet connection!
Few companies can match our pricing when you compare the quality of the customer support, help desk and data entry outsourcing services we provide. Aligning our bilingual BPO outsourcing solutions to the needs of American and Mexican companies enables us to enhance results. Lower-cost staffing, favorable currency exchange rate sand tax breaks (based on the USMCA agreement) further sweeten the deal for our American clients.
5. Award-winning service:
Anexa is committed to maintaining the highest standards of data quality and security. We are fully compliant with Ley Mexicana de Seguridad de la Información (Mexican Information Security Act) as well as ISO 27000 and 9000 standards. A national award from IMT (Mexican Institute of Teleservices) for the best Omni-channel initiative 2019 and the Liderazgo Empresarial México 2019 in IT assure you of best-in-class customer support in Spanish.
Give Your Business a Boost with Multichannel Telemarketing in Spanish
We invite you to take customer experience to the next level thorough our latest technology , experienced bilingual call center agents and proven services. With a vision to become an industry leader in offshore services to the United States and BPO solutions to Mexican companies, we measure our success in terms of your success.
Focus on your business. Leave the rest to us.
Call 1.855.906.5102 or fill out our web formfor award-wining services from a trusted telemarketing and customer outsourcing company.
Anexa is well known to be preferred by companies looking for a reliable business partner. Flexibility, fair pricing, quality services, knowledge and experience have been the key factors to be selected by private and public organizations for domestic and offshore campaigns