A company with almost 20 years of experience in the competitive market of Call Centers

Recession-Proof Your Business with Information Technology (IT)

January 30, 2023

The global economy has experienced a number of recessions throughout history, and businesses of all sizes have been forced to adapt to survive during these tough times. In recent years, we have seen how technological advancements have transformed the way businesses operate, and the use of technology has proven to be an effective way to …

Consumer Trends Set the Bar

January 27, 2023

As businesses continue to focus on delivering exceptional customer service, it has become more important than ever to keep track of key metrics to evaluate the effectiveness of customer service teams. Metrics allow businesses to assess their team’s performance, identify areas for improvement, and make data-driven decisions. In this blog, we will discuss some of …

Crisis Management – How to Prepare for the Worst

January 24, 2023

Businesses always face the possibility of experiencing a crisis that could significantly impact their operations and reputation. Crises could range from natural disasters and cyber-attacks to financial scandals and public relations mishaps. Therefore, it’s essential to have a crisis management plan in place to minimize the negative impact of any crisis. But what happens when …

Business Superstars Prioritize Human Capital

January 21, 2023

The importance of human capital in today’s business landscape cannot be overstated. With the rapid pace of change in technology and globalization, companies need to rely on their employees’ skills, knowledge, and experience to remain competitive. Strong human capital can provide a company with a unique advantage by driving innovation and delivering customer value. This …

Retailers Capture a New Revenue Stream: Retail Media

January 17, 2023

As online shopping continues to grow, retailers are looking for new ways to monetize their digital real estate. One approach that has gained momentum in recent years is retail media, which refers to the use of digital advertising within a retailer’s own online properties, such as their website or mobile app. Retail media offers several …

There’s a New Kid in Town: Generative Pre-Trained Transformer (ChatGPT)

January 15, 2023

Let’s face it: cutting-edge personalization initiatives are front and center in today’s business world. Across all sectors, these types of practices are responsible for significant revenue increases – anywhere from 6% to 10%, with an increase in net incremental revenue of anywhere from 40% to 100%. But there’s another phenomenon to factor into this revolutionary …