Multilingual CX: Let the Facts Do the Talking
Many businesses fail to recognize the importance of engaging their audience with a language experience that conveys their brand, reputation, and trustworthiness. Let’s look at some interesting data when it comes to consumer behavior. 65% prefer content in their own language (even if it’s poor quality), 67% tolerate mixed languages on a website, 73% want …
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E-Commerce Personalization – There’s More Than Meets the Eye
At one time, the term ‘e-commerce personalization’ might have conjured up visions of simple product recommendations. But when considering the definition of e-commerce personalization – “the process of how brands offer customized experiences for visitors on websites” – it’s clear that there is a lot more involved – and rightly so. Today’s ultra-sophisticated consumer is …
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Next Level Customer Service: The Chatbot
Now that the world is easing out of a global pandemic – one that effectively shut down life as we knew it – new normals, challenges, and trends are beginning to emerge. And in the business world, the customer journey has changed in fundamental ways. The digital marketplace has become a shopping destination in and …
Your Customer, Your Everything
By now, customer experience (CX) has moved to the top of every corporate agenda as the most pressing and critically important component of the customer journey. In fact, across all sectors including retail, health care and construction, studies show that a robust CX strategy is key – with 82% of business decision-makers making CX processes …
The News Is In: Workforce Reductions Have NOT Been Significantly Affected by Automation
Not that long ago, the alarm bells were being sounded with regard to automation and the detrimental impact it would have on the workforce. The expectation was that by investing in automation technologies, productivity gains would result in cost savings due to a reduction in employees. But even though the analysis seemed sound at the …
OmniChannel Vs. Multichannel – What’s the Difference and Why Does It Matter?
While in 2022, most retailers are multichannel, very few are truly omnichannel. What’s the difference? The primary difference between omnichannel and multichannel is that omnichannel involves ALL channels and revolves around your CUSTOMER, while multichannel involves MANY channels and revolves around your PRODUCT. Or to put it this way, while both systems involve multiple channels, …
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Anexa BPO Wins Gold And Bronze Stevie® Awards In 2022 Stevie Awards For Sales & Customer Service
Winners will be recognized during a virtual awards ceremony on May 11. MEXICO CITY, MEXICO – March 1, 2022 – Anexa BPO was named the winner of Gold and Bronze Stevie® Awards in the Customer Service Management Team of the Year and Contact Center of the Year (Over 100 Seats) categories in the 16th …
Anexa BPO is Authorized as a Provider Of Specialized Services On The Reps
Mexico City, September 1, 2021 – The Mexican congress passed a reform on the outsourcing law that went into full effect on September 1, 2021. This law requires all companies that provide specialized services to comply with all requirements in the new regulatory framework, which would provide them a place in the Registro de Prestadoras …
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Anexa BPO Wins Gold And Bronze Stevie® Awards In 2021 International Business Awards
Winners to Be Celebrated During Virtual Ceremony on 8 December Mexico City, Mexico – 16 August, 2021 – Anexa BPO was named the winner of a Gold and Bronze Stevie® Awards in the Customer Service Department of the Year and Company of the Year – Business Services – Large categories in The 18th Annual International …