Anexa BPO Wins Two North American Customer Centricity Awards
The winners were announced during a virtual ceremony on Friday afternoon. Mexico City, Mexico. October 09.- Last Friday the winners of the North American Customer Centricity Awards were announced. This year Anexa BPO won two prizes in the categories of: BEST USER EXPERIENCE and CUSTOMER TOUCHPOINTS. America’s most Customer Centric companies were crowned …
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Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part Two
In part one of our blog, we discussed the benefits as well as the downfalls of telecommunication-based customer service. In part two we will cover the basics of social media and online customer support, and why outsourcing is the superior choice for this direction. Your clientele is precious, and the main goal should always …
Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part One
The days of exceptional customer service are not behind us. Rather, it’s more vital than ever to provide a stellar Customer Experience in every facet of commercial interactions. Today, consumers require human contact and connection to feel secure in their purchase and continue to support a brand. Businesses that understand the need to adapt and …
Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part Two
In part one of our blog, we discussed the many pitfalls of opting for a predominantly automated customer service line to handle complaints and general inquiries. To summarize, the better half of the population can surely attest to the perils of automation frustration with regard to customer service. Often times, it’s nearly impossible to get …
Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part One
Consumers are the true leaders of any customer-centric industry. They decide what works best, and where industries need to go next. They have the power to demand what they want – and get it. In a vastly competitive arena, businesses must jump on the train or get left behind, so to speak. This is …