Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part Two
In Part One, we discussed the concept of customer service, what it is and how it can completely make or break a business – any business. Reports show that a high percentage of consumers will spend more to engage with a company that provides exceptional customer service. It wins every time. We also looked at …
Customer Service: A Deep Dive Into What It Is, and Why Outsourcing Is the Answer – Part One
What – really – is customer service? Simply put, it’s the direct, one-on-one interaction between a consumer making a purchase, and the representative of the company that is selling it. Simple, right? The interface that connects buying and selling. But is it really as uncomplicated as that? Let’s take a closer look at what happens …
BPO – Outsourcing Companies Do It All (For Less)
BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. How is this done, though? Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their …
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ANEXA BPO wins one silver trophy in the 2021 Premio Nacional IMT
March 25, 2021 – The winners of the 2021 Premio Nacional awarded by the Mexican Institute of Teleservices (IMT) were announced this Thursday. This year Anexa BPO won a silver trophy in the category of BEST OPERATIONS STRATEGY. The Premio Nacional seeks to recognize initiatives that have a positive impact on the financial, technological, …
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Florida Runs on Telemarketing Companies
It seems that many businesses have turned to digital marketing for their sales strategies. However, the power of telemarketing can’t be overlooked. It is still an effective channel to access potential customers and promote products and services. It remains a popular method that allows you to make meaningful connections with both current customers and prospects. …
Texas is a Hub for Call Center Services
While artificial intelligence inarguably simplifies and automates customer service, a lot can still be said for the “human touch”. Call centers remain more relevant than ever, assisting customers frustrated with too much automation and not enough true customer service experiences. Successful organizations continue to rely on the call center model as a critical support service, …
Outsourcing Companies Specialize in Customer Service
Many businesses are faced with the challenge of low budgets that do not allow for adequate customer service to support growth. However, this is not an area where any business should be cutting costs. Quality customer service requires a competent, responsive team that promotes your brand and keeps customers engaged to encourage customer loyalty. If …
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Why BPO Companies Are the Superior Choice for Outsourcing
Business Process Outsourcing (BPO) provides access to professional freelance workers or companies specializing in services your company may not have the means to provide. More and more businesses rely on outsourcing via BPO companies to take on any workload that isn’t being efficiently managed. They complete tasks with precision, at a fraction of the cost …
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