A company with almost 20 years of experience in the competitive market of Call Centers

Let’s Talk Loyalty Solutions in 2023

April 26, 2023

While customer loyalty remains a hard and fast goal for B2C organizations, challenges like increased costs of marketing, shifting consumer behavior and a myriad of other sales-related issues cause businesses to struggle. That said, investment in customer loyalty programs has never been more important, and brands continue to pour resources into tech solutions that will …

The US Retail Pharmacy Industry is in a State of Flux

April 22, 2023

As with every other industry, the US retail pharmacy sector has been deeply impacted by changing consumer trends. By definition, “retail pharmacy” is defined as pharmacies that dispense prescriptions, but to have a clear understanding of these changes we must break this extremely broad group down into four types: national retail chains, regional outlets that …

CX Remains a Top Priority Across All Industries

April 17, 2023

An outstanding CX initiative can make or break a business, determining financial outcomes and setting the bar for customer experience. In fact, surveys show that organizations that focus on building their CX programs report an 84% increase in revenues. How can organizations break this process down and create achievable results? It’s critically important for companies …

Standing Still is Never an Option

April 14, 2023

Digitally-led businesses can be overwhelmed by emerging opportunities, yet creating a compelling customer experience is more important than ever before. Today’s consumers expect a seamless customer experience, and even one hiccup can lose that customer forever. This principle was never more in play than in the digital landscape, where there is a barrage of new …

The Future Is Here, and Retailers Are Winning

April 10, 2023

Inflation is higher than it’s been in fifty years and heavily impacts every retail sector including commodities, labour, energy, food……the list goes on. This crisis presents never-before-seen challenges and shows no sign of slowing down. Organizations need to ensure that their core businesses are stable, their customers are satisfied, and their profit sheets are healthy …

Happy Customer Contact Agents = Happy Customers

April 07, 2023

Here’s an alarming statistic for organizations that rely on a strong customer contact department – these businesses on average will lose approximately $600,000 annually because of “agent attrition”. These front-line employees have the ability to make or break a brand – in fact, studies reveal that satisfied agents are 2.5 times more likely to remain …