How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies
With three new startups launching globally every second, the small business sector is a rapidly growing force and a vital part of our economy. Despite advances in communication methods (i.e. online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting …
Continue reading “How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies”
What Kinds of Services Does an Outsourcing Company Offer?
There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice. Quite often, business owners will look for ways to fill various positions without adding an astronomical amount to their overall expenditure. Setting …
Continue reading “What Kinds of Services Does an Outsourcing Company Offer?”
The Importance of Incorporating Spanish Speaking Agents Into Your Call Center Communications
In a world that is becoming more and more disconnected by the day, it is extremely important for businesses to keep the doors of communication open in every way possible. Face-to-face is on hold for the time being, and we need to do everything we can to maintain positive human interaction digitally and over the …
When Should You Consider Outsourcing Customer Service to a BPO Company?
It goes without saying that customer service plays a vital role in the production and success of a business. In particular, small business owners often have the ability to connect one-on-one with their customers to resolve any product issues and maintain positive relationships. This is extremely valuable for many reasons. For one, they are able …
Continue reading “When Should You Consider Outsourcing Customer Service to a BPO Company?”