Wise Investment in CX Is Key to Survival – Bring On the BPO Outsourcing Companies!
The travel industry is ramping up to meet the needs of a post-pandemic world. As leisure and business travelers return, there is potential for a wave of customer dissatisfaction – at a critical time when customer loyalty is up for grabs. What is the data showing us, how should industry stakeholders be navigating this recovery, …
Ecommerce and The Holidays – Business Process Outsourcing Companies Support the New Age of Retail
Predictions for holiday spending are rosy: consumers are ready to open their wallets. With confidence mounting after months of lockdowns and travel restrictions, relatively low unemployment rates and increased savings, all signs point to a robust holiday shopping season. Even last year, in the depths of the pandemic, holiday retail sales grew by 5.8% – …
The D2C Road Map: How Customer Service Outsourcing Companies Can Support the Journey
Ecommerce exploded during the pandemic – online channels became the new normal of shopping and the saving grace for consumers. From groceries, personal care, and medications, to home improvement items, browsing took place online and packages piled up on doorsteps. D2C marketing had a lot to do with the pivot, with consumers coming to the …
BPO Outsourcing Companies Can Support Next-Generation Business Models
Like every other industry, the healthcare sector has been deeply impacted by COVID-19. Between 2012 and 2019, profit pools (earnings before interest, taxes, depreciation, and amortization – or EBITDA) grew at a compound average growth rate of approximately 5%. This was partially boosted by the 2010 Affordable Care Act, which triggered incremental health spending, resulting …
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How BPO Outsourcing Companies Can Support the Technology Plunge
The world is a dramatically different place than it was even a short decade ago, and the overriding influence continues to be technology, in its many forms and applications. Businesses have been heavily impacted in areas such as sensors, consumer insights, automation, AI – and none more significantly than the retail industry. Value is now …
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Are You Ready? The Travel Boom Is Coming & BPO Outsourcing Companies Can Tip the Scales
Nearly two years later, and the global economy is still reeling from the effects of COVID-19. Many industries were hit especially hard – for example, the live event industry is still far from re-opened, and when it does, chances are it won’t look the same as it used to, since consumers themselves have changed. The …