The Importance of Utilizing Social Media in Customer Service Activities
Strong customer relationships are vitally important to any business selling a service or product. Whether you’re looking to stand out from the competition, build a positive reputation among future clients or increase the number of repeat customers you have, excellent customer service must be at the heart of your business’ communication strategy. As the …
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Telemarketing Gives Brands Better Insight Into Target Audiences
There are many ways in which audience insight can better strengthen ties between brands and consumers. In today’s business climate, understanding your market might very well be the most valuable asset there is. Audience insight is collected through many different outlets. This includes surveys, specialized tools and software which collect data through social and online …
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Outsourcing Companies Have Call Center Services ‘Down Pat’
In the age of customer experience, consumers have a strong hold on the marketing and sales industry. It has become increasingly clear that customers are calling the shots now more than ever before – and forward-thinking brands are savvy enough to understand the importance of truly listening to what their customers want. A big part …
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Spanish Language Call Centers Are as Vital as Ever
In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing. With everything we know regarding multilingual support, some companies are still dragging their feet where language inclusivity and impeccable …
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ANEXA BPO WINS BRONZE STEVIE® AWARD IN 2020 INTERNATIONAL BUSINESS AWARDS®
Winners to Be Celebrated During Virtual Ceremony on 1 December Anexa BPO was named the winner of a Bronze Stevie® Award in the Most Exemplary Employer and Most Valuable Corporate Response COVID-19 response categories in The 17th Annual International Business Awards® today. The International Business Awards are the world’s premier business awards program. …
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