A company with almost 20 years of experience in the competitive market of Call Centers

The Importance of BX in the Future of Business – Part Two

December 28, 2022

As businesses continue to grapple with the challenges of the digital age, the importance of Business of Experience (BX) will only continue to grow. Here are a few key reasons why BX is the future of business: The rise of e-commerce and digital touchpoints has increased the importance of CX. With the proliferation of online …

The Future of Customer Experience: Business of Experience (BX) – Part One

December 20, 2022

As the business landscape becomes increasingly complex and competitive, companies are starting to realize that traditional customer experience (CX) strategies are no longer sufficient for driving business success. This has led to a shift towards a more holistic approach known as Business of Experience (BX). While CX focuses on the interactions customers have with a …

Move Over CX – There’s a New Kid in Town

December 16, 2022

Customer experience (CX) has long been a crucial aspect of business strategy, as companies strive to provide their customers with a positive, seamless, and memorable experience. However, as the business landscape becomes increasingly complex and competitive, many companies are shifting their focus from CX to Business of Experience (BX). BX represents a holistic approach to …

The Employee Experience – Not Just a Buzz Word

December 15, 2022

Employee experience refers to the overall feelings and perceptions that an employee has about their job and their organization. It encompasses everything from the physical working environment and the technology they use, to the culture, values, and leadership of the company. Creating a positive employee experience is essential for the growth and success of any …

HPWS (High Performance Work Systems) Contribute to a Robust Business Model

December 09, 2022

High performance work systems (HPWSs) are management approaches that aim to optimize organizational performance by aligning business strategy, people management, and processes. The goal is to create a work environment that fosters high levels of employee motivation, engagement, and commitment, leading to improved organizational performance and competitiveness. There are several key elements of a HPWS …

The Future of Customer Service: Insights from EXPO RC’s 25th Anniversary Event

December 03, 2022

As the world becomes increasingly digital, the way that businesses interact with their customers is also changing. This year’s EXPO RC event, held in Madrid, focused on the theme of “Innovation and Digital Transformation,” and brought together industry experts and professionals to discuss the latest trends and best practices in customer service. One of the …