Harnessing Collaborative Support Models to Tackle Swivel Chair Syndrome
In today’s fast-paced business landscape, companies rely heavily on technology to streamline processes, enhance productivity, and deliver exceptional customer experiences. However, with the increasing complexity of systems and the abundance of data, many organizations find themselves trapped in what is known as “swivel chair syndrome.” This phenomenon refers to the repetitive and inefficient act of …
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Omnichannel Strategies Lead the Retail Charge
The only thing predictable about customer expectations is change. Customers will continue redefining the value proposition as many trends emerge. For example, young shoppers display a preference to shop from brands that share personal values – even if they cost more. This might involve the use of sustainable business practices, materials that create an earth-positive …
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Inspired People = Inspired Workers = Inspired Companies
Here’s a workplace rule of thumb: people are most productive when they feel motivated about what they do and how they live. Fact. So how does today’s employer approach the rapid shift in employee priorities and retain the cream-of-the-crop talent? Because it’s true…employee expectations have never been higher. They want to be authentically engaged in …
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The Recipe for CX Success
Across all industries, the pandemic fundamentally changed how business is done. And the interesting thing is that while the lockdowns disappeared, the trends did not. Many new sales paradigms emerged and are here to stay, and today’s customers will never look back. Expectations have been set, and if anything, they are moving higher on the …
Mistakes Are Bound to Happen – Here’s How to Put Them to Work
Organizations are only as good as the humans that develop and operate them – and that introduces the possibility for mistakes to be made. Most leaders would agree that mistakes are not something to welcome, but there can be a silver lining to this cloud. Executing an initiative called the “service recovery paradox” can make …
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Let’s Not Confuse ML With AI
The term “AI” – or artificial intelligence – is a huge buzzword in today’s marketplace and is being thrown around quite freely. The hype escalates continuously with the emergence of staggering new AI competencies. But there is also a tendency to include machine learning – or ML – under the AI umbrella, which can lead …
ANEXA BPO WINS GOLD AND BRONZE STEVIE® AWARDS IN 2023 INTERNATIONAL BUSINESS AWARDS®
Winners to Be Celebrated During Event in Rome on 13 October MÉXICO CITY, MÉXICO – 14 August, 2023 – Anexa BPO was named the winner of gold and bronze Stevie® Awards in the Company of the year – Diversified Services – Large (gold); Company of the year – Business or Professional Services – Large (bronze); …