Outsourcing Companies Attract a Wider Generation of Consumers via Social Media Customer Service – Part One
The days of exceptional customer service are not behind us. Rather, it’s more vital than ever to provide a stellar Customer Experience in every facet of commercial interactions. Today, consumers require human contact and connection to feel secure in their purchase and continue to support a brand. Businesses that understand the need to adapt and …
Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part Two
In part one of our blog, we discussed the many pitfalls of opting for a predominantly automated customer service line to handle complaints and general inquiries. To summarize, the better half of the population can surely attest to the perils of automation frustration with regard to customer service. Often times, it’s nearly impossible to get …
Your Customers Want a Real Person – Outsourcing Companies Provide That Service (With a Human Touch) – Part One
Consumers are the true leaders of any customer-centric industry. They decide what works best, and where industries need to go next. They have the power to demand what they want – and get it. In a vastly competitive arena, businesses must jump on the train or get left behind, so to speak. This is …
The Importance of Utilizing Social Media in Customer Service Activities
Strong customer relationships are vitally important to any business selling a service or product. Whether you’re looking to stand out from the competition, build a positive reputation among future clients or increase the number of repeat customers you have, excellent customer service must be at the heart of your business’ communication strategy. As the …
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Telemarketing Gives Brands Better Insight Into Target Audiences
There are many ways in which audience insight can better strengthen ties between brands and consumers. In today’s business climate, understanding your market might very well be the most valuable asset there is. Audience insight is collected through many different outlets. This includes surveys, specialized tools and software which collect data through social and online …
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Outsourcing Companies Have Call Center Services ‘Down Pat’
In the age of customer experience, consumers have a strong hold on the marketing and sales industry. It has become increasingly clear that customers are calling the shots now more than ever before – and forward-thinking brands are savvy enough to understand the importance of truly listening to what their customers want. A big part …
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Spanish Language Call Centers Are as Vital as Ever
In the past, we’ve spoken at length about the significance of incorporating Spanish-speaking employees into customer-facing departments – and at the risk of sounding like a broken record, this is an extremely important topic worth discussing. With everything we know regarding multilingual support, some companies are still dragging their feet where language inclusivity and impeccable …
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ANEXA BPO WINS BRONZE STEVIE® AWARD IN 2020 INTERNATIONAL BUSINESS AWARDS®
Winners to Be Celebrated During Virtual Ceremony on 1 December Anexa BPO was named the winner of a Bronze Stevie® Award in the Most Exemplary Employer and Most Valuable Corporate Response COVID-19 response categories in The 17th Annual International Business Awards® today. The International Business Awards are the world’s premier business awards program. …
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Business Process Outsourcing Companies Build Stronger Customer Relationships
Your business is up and running, and you have a fantastic service or product. While this might be the most central component to a prosperous enterprise, it’s not the only factor that will catapult your labour of love to major success. With an increasingly competitive business landscape and the relationship between consumer experience and conversions, …
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Managing a Team – How to Encourage Productivity and Boost Morale
Effective leadership is key when it comes to running a successful business. Not only will your existing employees thrive in a supportive and minimal stress work environment, but you will attract the most dedicated and hardworking talent. Investing your time and resources into developing more effective management skills will pay dividends in the long …
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