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A company with almost 20 years of experience in the competitive market of Call Centers

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Foolproof Customer Service: Why Outsourcing Companies Are King – Part 2

May 14, 2020

In part 1 of our blog, we talked about the purpose customer service serves, as well as why it is such an integral part of any business – but where does BPO come into play, and why is this such a favourable option among CEOs?   BPO companies are growing rapidly in popularity each and …

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How Telemarketing in Spanish Can Boost Your Business

May 14, 2020

Spanish is the second most commonly spoken language in the world behind Mandarin. You might’ve thought it to be English (and at one time it was), but Spanish has been on a greater incline over the past 20 years or so. To put a numerical value on it, at present there are approximately 442 million …

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How Small Businesses Can Benefit From Outsourcing Help Desks to BPO Companies

April 21, 2020

With three new startups launching globally every second, the small business sector is a rapidly growing force and a vital part of our economy.   Despite advances in communication methods (i.e. online instant message) between consumer and company, recent research shows that 71% of people still prefer talking to someone via the phone – highlighting …

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What Kinds of Services Does an Outsourcing Company Offer?

April 21, 2020

There are many functions of a BPO (Business Process Outsourcing) company, which is why so many businesses, from startups to multinational corporations, have chosen to taken advantage of this popular, cost-cutting practice.   Quite often, business owners will look for ways to fill various positions without adding an astronomical amount to their overall expenditure. Setting …

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The Importance of Incorporating Spanish Speaking Agents Into Your Call Center Communications

April 16, 2020

In a world that is becoming more and more disconnected by the day, it is extremely important for businesses to keep the doors of communication open in every way possible. Face-to-face is on hold for the time being, and we need to do everything we can to maintain positive human interaction digitally and over the …

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When Should You Consider Outsourcing Customer Service to a BPO Company?

April 16, 2020

It goes without saying that customer service plays a vital role in the production and success of a business. In particular, small business owners often have the ability to connect one-on-one with their customers to resolve any product issues and maintain positive relationships. This is extremely valuable for many reasons. For one, they are able …

Communication from Anexa Telecommunications regarding actions taken to minimize impact from Covid-19 pandemic

March 30, 2020

To our community,   The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.   Our number one …

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Hiring Outside of the Country – Near-Shore Outsourcing Understood

March 26, 2020

Every day, more and more companies follow the trend of outsourcing integral roles to BPO companies. This outsourcing tool has completely overtaken the corporate world today – so much so that even smaller businesses and startups are jumping on the bandwagon. It is an extremely lucrative practice due to the fact that costs are shared …

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Multilingual Call Centers and How an Outsourcing Company Is the Best Way

March 26, 2020

In order for a company to thrive, it must be available and accessible to all its potential and existing customers – because as we all know, customers keep the wheels turning. When you think about it in terms of value and priority, a call center might very well be one of the most vital aspects …

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But I Thought Outsourced Telemarketers Had a Bad Reputation: Dispelling the Myths

March 26, 2020

When you think of telemarketing or “cold-calling”, there is often a negative connotation attached. There are many underlying reasons for this – but more often, people simply take issue with soliciting in general. Consumers find it irritating and disrespectful to be caught off-guard by a telemarketer and then reeled into a long, unnecessary and pushy …