Next Level CX is Tied to Technology
Technology is at the heart of being able to provide a next-level customer experience. And while your CX is only as good as the humans that deliver it, their ability to do so is contingent on the efficacy of your tech stack. CX technology has advanced at staggering speed – many organizations struggle to keep …
The Best CX Is Derived From the Best Sales Leadership
While a lot is being said about customer experience in 2022, and how it is the single most compelling dynamic in driving success, what would it look like if we pulled back the CX curtain and took a deeper dive into the elements that go into building a powerful platform that supports exceptional customer experience? …
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Even In A Digital World, We Are Still Human
Today’s customer care requires businesses to manage more data than ever before. With customers engaging with their brands of choice via SMS, website, chats and social media, the transactions and interactions have become robust and countless. But across all industries, voice conversations still represent the majority of all incoming volume, and research indicates that the …
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Even Government Agencies Need to Focus on CX
One thing we don’t hear about very often is the impact of the pandemic on government agency functions – particularly as it pertains to customer service. And make no mistake – our government agencies do operate as a business (at least in theory). Just as in every other industry, COVID 19 forced government agencies to …
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Anexa BPO Wins Three Silver And One Bronze Stevie® Awards In 2022 International Business Awards®
Winners to Be Celebrated During Event in London on 15 October MEXICO CITY, MEXICO – 15 August 2022 – Anexa BPO was named the winner of multiple Silver and Bronze Stevie® Awards in the Company of the Year – Diversified Services – Large (Silver); Customer Service Team of the Year (Silver); Communications Department of …
CX Agent Burnout – How to Deal
True or False? Nearly three-quarters of businesses recognize a direct link between customer service and business performance – TRUE. True or False? More than two-thirds of consumers globally make purchase decisions based on the quality of customer service, with 90% of them willing to spend more with brands that provide exceptional customer experience – TRUE. …
Unlock Your Business Growth in 2022 with CX
As any business owner knows, navigating a drastically changed, pandemic-impacted economy is a challenge in and of itself before we factor in the constant need to drive business forward. Many companies are trying to identify areas where investments should be made. At no time in history has it been more important to focus on customer …
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Support Agents Make the Difference in Great Customer Experience
According to statistics, over 60% of customers will jump ship after only one bad experience. But make up for it with excellent customer service, and 74% are willing to forgive and forget. This stacks the decks strongly in favor of companies investing more in their customer service initiatives and platforms. In a post-pandemic world, there …
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CX – The Best of the Best and the Worst of the Worst
The best customer service is circular: better service means improved business outcomes. Great CX results in happy, loyal customers and THAT generates profits. So if we’re talking about CX champions, exactly what are we talking about? How can companies align their business policies to put customers at the forefront of their business model? What processes, …
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The Future of Health Care
The world events of 2020-2021 have essentially changed the core of everything that we do – from what and how people make purchases, to where and how they work, and the nature of their interactions with each other. Although at first glance it might not seem the case, but just like many other industries, health …