According to a report by CNN Business, the American economy is operating at 92% and retailers are seeing an overall improvement in ecommerce numbers.
As the COVID-19 pandemic struck, forcing closures and loss of jobs across the country, retailers took a hit. Toward the end of 2020, ecommerce sales soared, and while they aren’t quite as high as last October, online sales are consistent and remain significantly higher than they were pre COVID.
Streamlining ecommerce strategies is made easier with call center outsourcing services and BPO services in Texas, Florida, and California. Anexa BPO provides many of these services to retailers across the country.
Building a Better Tomorrow in the New Normal
What has been noticed through financial reports of the many business sectors across America, is that metro retail regions are not seeing the same rise in sales as the country is overall.
Big cities are used to large amounts of foot traffic, both from locals and the tourism industry. With COVID-19 closing borders and implementing local restrictions, fewer people are venturing into the city for in-person shopping. This leaves brick and mortar businesses out of the loop, especially if ecommerce is managed through a warehouse somewhere else in the country.
As the year progresses and pandemic restrictions lighten, we may see an economic increase in metropolitan shopping districts. To bolster sales and improve local economy by city, however, more steps need to be taken to implement ecommerce options by location.
Organizing Your Ecommerce Options for Success
One of the issues retailers have with the sudden popularity of online shopping is being unprepared for the amount of digital communication coming in. From e-mails to social media messages to messenger chats to phone calls, companies across the U.S. are overwhelmed by the juggling act it has become to seamlessly manage all sections of a company simultaneously.
Opting for customer service outsourcing companies, and including telemarketing in Spanish, allows you to create boundaries and templates for all customer communication integrated across your entire brand.
Another area to address for long-term success is data reporting and analytics. Understanding the statistics behind your sales, and how to use them to benefit your company is a huge advantage in retail. Anexa BPO offers marketing, back office, and database services, including record maintenance, customer care, data capture, and digitization of documents.
Anexa BPO works with retailers across America, designing and integrating strategies for digital optimization and customer support. We understand the current climate within the retail sector now better than most and will work with you to structure an ecommerce strategy that works for your company now in the new normal, and in the event of future changes due to COVID-19.
Interested in learning more about Anexa BPO and how our services can benefit your retail brand? We invite you to call us at 1-858-258-9367. Our experienced team is happy to answer any questions you might have.