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A company with almost 20 years of experience in the competitive market of Call Centers

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Call Center Outsourcing Companies Give Start-Ups A Serious Boost

August 27, 2019

In today’s business climate, call centers do much more than handle phone calls from customers, yet for many companies, especially start-ups, having a fully functional call center in-house is little more than a pipe dream. Call center outsourcing companies give start-ups a significant advantage by delivering all the services and channels customers expect, without the …

ANEXA BPO wins BRONCE STEVIE® AWARD
in 2019 International Business Awards®

August 27, 2019

Winners to Be Celebrated at Gala Event on 19 October in Vienna, Austria   MEXICO CITY, MEXICO – 13 August 2019 – Anexa BPO was named the winner of a Bronce Stevie® Award in the Customer Service Department of the Year category in The 16 th Annual International Business Awards® today. The International Business Awards …

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How Providing Customer Service In Spanish Helps Your Business Grow

July 30, 2019

According to a 2018 report from the Selig Center for Economic Growth at the University of Georgia, Hispanics represent the largest ethnic buying market in the United States, with more than 1 in 6 Americans identifying as part of this group. Overall, the Hispanic market in the U.S. spends about $1.5 trillion annually, and that …

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BPO Outsourcing Companies Help Businesses Step Up Their Game

July 30, 2019

In today’s marketplace, almost every business is feeling the pressure to provide customers with more channels of communication and more language support for customer service than ever before. Keeping up with those demands can be costly, and it can pull you off of the primary focus of your business. Business Process Outsourcing (BPO) companies help …

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Here To Stay; The Rise Of Customer Service Outsourcing Companies

July 30, 2019

Customer service outsourcing companies have grown dramatically in popularity, and their increase is unlikely to slow down any time soon. There are a lot of factors involved in their powerful rise, but among the top reasons are their ability to deliver a better customer experience across more channels, their ability to increase first contact resolution …

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What Are The Trade-Offs Of Working With Outsourcing Companies?

July 30, 2019

More American businesses than ever before are turning to outsourcing companies for a wide variety of services that are intended to streamline business operation and reduce costs. Like most business decisions, this involves a set of trade-offs that you’ll need to evaluate for yourself to decide whether outsourcing makes sense for your specific business. Cutting …

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BPO Outsourcing Companies Improve Multichannel Experience

July 03, 2019

In today’s market, it’s more important than ever before for companies to have a firm understanding of what their customers expect, and the consequences for not delivering it. More than 50 percent of customers prefer to connect with companies using non-traditional channels like live chat, and that number will continue to grow as Baby Boomers …

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What Is Customer Experience & How Do Help Desk Outsourcing Companies Improve It?

July 03, 2019

Experts define customer experience in many different ways, and in part, the definition depends on the type of business you’re in. Overall, positive customer experience is giving the customer the help and information they need, when and where they want it, and in the way they want it. For many companies, help desk outsourcing companies …

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Customer Service Outsourcing Companies Deliver Top Experiences

July 03, 2019

Customer service outsourcing companies help businesses by improving their customer satisfaction and retention. At Anexa, we focus on delivering the best possible customer experiences, because, in the end, positive customer experiences are what build brand loyalty and ambassadorship for our clients’ companies. Service metrics are only one part of that experience, and going far beyond …

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Call Center Outsourcing Services Build Better Connected Customers

July 03, 2019

Connected customers are empowered customers, and empowered customers tend to have stronger relations with, and loyalty to, the companies they connect with. Call center outsourcing services offer many ways for businesses to offer more ways for their customers to stay connected and to actively reach out to those customers in positive, meaningful ways. Customers expect …