Anexa BPO (business process outsourcing) offers a wide range of business services to its client companies to help them focus on their core business and provide their customers with the best customer experience possible. That means our clients achieve better customer satisfaction and retention without breaking their budgets on expensive in-house programs. Companies of all sizes and types rely on our award-winning service, security, and standards to help their businesses grow and thrive.
Customer-Facing BPO Services
Our customer-facing BPO services are all aimed at helping you build stronger relationships with your customers, in the most cost-effective ways possible. We offer customized sales and marketing programs that deliver your message to likely prospects and existing customers, and lead them through a journey toward purchasing, renewing, and making referrals.
Our call center services go much deeper than simple inbound calls. We give your customers personalized attention in fluent English or Spanish, depending on their preference, and we’re prepared to help them in whatever channel of communication they wish: social media, live chat, text, email, or telephone. By resolving their issues on their first contact, we help your business achieve significantly better customer retention and loyalty.
We also offer multi-channel, bi-lingual collections support that is far more affordable than hiring a collection agency or an attorney to handle delinquent accounts. Our agents are trained to work politely and professionally with customers who are behind on payments, to give the best chances of maintaining a working relationship with them in the future.
Enterprise BPO Services
If you’re not familiar with enterprise BPO services, think of them as things that are important to your business, but not part of your business focus, and which you might have to hire expensive employees to get done in house. Marketing is one good example since today’s marketing involves substantial social media interaction, and that gets time-consuming very quickly. Back office services like digitizing documents, capturing information from website visitors and customers, and quality assurance are another area of enterprise BPO services that many companies find valuable and cost-effective. Database services help your business segment and update their databases, maintain registries, which makes it easier to use those databases effectively.
Information Technology (IT) is one of the enterprise BPO services that delivers huge value to businesses that don’t have the budget to invest in an in-house IT department and all of the equipment and technology they would need. Our state-of-the-art solutions cover the most in-demand channels, and they’re scalable and customizable to meet the demands and infrastructure requirements of each client. We can design a virtual IT department that meets your company’s demand today and adjust it as needed as your business grows or diversifies in the future, and you’ll always have access to current-standard technology, all without huge capital investment on your part.
Anexa BPO Services Are A Valuable Growth Tool
Business growth depends heavily on finding effective ways to do more without blowing the budget. Anexa BPO delivers premium services at budget-friendly prices by keeping overhead low. Our carefully selected agents are trained professionals, fluent in English and Spanish, and ready to create the best experience possible for your customers. Call or contact us online to learn more about how Anexa BPO can help your business grow through improved customer retention and reduced operation cost.