Customer-centric Services
Customer life cycle:
- Sales & marketing
- Customer service
- Tech support
- Social media management
- Collections
- Customer retention
Tech support
Social media management
Enterprise BPO Services
Call Center
- Support IT / Service desk
- Chat campaigns: Customer service, attracting and closing sales with multiple agent sessions
- Whatsapp customer contact
Marketing
- Customer care and service via social networks
- Satisfaction/Product Surveys
Back office
- Data capture
- Digitization of documents
- Validation of service quality in-house or by a third party
Data Bases
- Record maintenance and cleaning