LAS VEGAS, NEVADA – February 29, 2020 – Anexa BPO was presented with a Gold Stevie® Award in the Customer Service Team of the Year – Recovery Situation category in the 14th annual Stevie Awards for Sales & Customer Service last night.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
More than 2,600 nominations from organizations in 48 nations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 180 professionals worldwide on seven specialized judging committees. Anexa BPO’s winning entry – From Stress to Success: a Tale of a Mexican Contact Center– details the story one of the company’s contact centers, and how it went from impending closure to becoming one of the most profitable centers that Anexa currently operates in the country.
“Anexa BPO has figured out an excellent process of delivering call center service to customers. They have streamlined the quality of service by providing the web chat option.” said one of the judges.
Andrés Martínez, General Manager, said about the first Gold Stevie® for the company: “This award is meaningful recognition to a Mexican company that was able to turn around a multi-dimensional problem: with its clients, its employees, and its finances. This achievement is for the whole company, as it operated as per client expectations, recruited the correct talent to overcome this crisis, and grew in a highly complex environment; turning a negative scenario into one of growth and expansion.”
Anexa BPO plans to continue growing and diversifying its customer portfolio by being prepared to address all kinds of services, regardless of industry, whether they be for Mexican or offshore companies; and having a competitive edge of products and BPO services that are able to fully operate on Anexa’s premises or our customer’s through the use of cloud technology.
Details about Anexa BPO and its award-winning customer service can be found at www.anexabpo.com
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
About Anexa BPO
We’re a Mexican company with over 20 years’ experience in offering tailored solutions
to a wide variety of companies to accomplish diverse business goals, whether they be
centered around customer experience or by acting as a strategic outsourcing partner.
Through the integration between technology, processes, and human talent, we are
committed to transform customer service into meaningful experiences.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.