Call Center Outsourcing Companies – The Formula That Connects Your Business With Your Audience
October 01, 2021
It’s a fact: companies that are too focussed on the bottom line – cost management – without investing in the customer experience are going to fall further and further behind their competition. Not only that, they’ll be also playing catchup with their audiences due to poor customer outcomes and having to stretch their dollars with …
Click, Click, Buy – How BPO / Outsourcing Companies Can Support The Ecommerce Explosion
October 01, 2021
2021 ecommerce trends reflect a consumer society that is forever changed. Click, click, buy. The global pandemic imposed never-before-seen restrictions on societal behaviours. Work from home became the new normal. In the months following the onset of COVID-19 in March 2020, consumer shopping behavior underwent a radical shift that forged new systems, shopping platforms, customer …