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A company with almost 20 years of experience in the competitive market of Call Centers

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Outsourcing – Why BPO Companies Are a Vital Component in Any Business Model – Part Two

January 03, 2021

BPO is certainly not a new concept. Companies all around the world have been taking advantage of this useful tool for many years. This is because commonly, budget and business needs would be better met via outsourcing than developing an entire full-time staff in-house. This costly and lengthy process includes recruiting, interviewing and hiring employees, …

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Outsourcing – Why BPO Companies Are a Vital Component in Any Business Model – Part One

January 03, 2021

We are living and operating in an incredibly volatile business climate, both politically and structurally. In order to survive, we must be incredibly flexible, resilient and evolve our business model so as to create the most promising plan of attack and guaranteed profitability. Remaining stagnant in such a fast-paced world will undoubtedly decrease the probability …

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Customer Service and the Role of Outsourcing Companies

January 03, 2021

Customer service is a complex beast. We are all aware of the importance of quality customer service, but what does that really mean? There are many aspects to customer service, including accessibility, timespan, problem resolution etc. There are also various methods of carrying out customer service, such as email, telephone or call center support, online …

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Outsourcing in 2021 – the Year of BPO Companies

January 03, 2021

As we begin 2021, companies of all sizes will need to adapt to new ways of doing business. The importance of efficiency and exceeding customer expectations has never been greater. As businesses look to improve the way they function, those who pay special attention to their Unique Selling Point (USP), while outsourcing certain tasks will …