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A company with almost 20 years of experience in the competitive market of Call Centers

Communication from Anexa Telecommunications regarding actions taken to minimize impact from Covid-19 pandemic

March 30, 2020

To our community,   The circumstances we are currently facing represent a series of both personal and professional challenges for us all. The Covid-19 outbreak has impacted the lives of thousands of people around the world, and at Anexa our thoughts are with all those so far affected by the virus.   Our number one …

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Hiring Outside of the Country – Near-Shore Outsourcing Understood

March 26, 2020

Every day, more and more companies follow the trend of outsourcing integral roles to BPO companies. This outsourcing tool has completely overtaken the corporate world today – so much so that even smaller businesses and startups are jumping on the bandwagon. It is an extremely lucrative practice due to the fact that costs are shared …

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Multilingual Call Centers and How an Outsourcing Company Is the Best Way

March 26, 2020

In order for a company to thrive, it must be available and accessible to all its potential and existing customers – because as we all know, customers keep the wheels turning. When you think about it in terms of value and priority, a call center might very well be one of the most vital aspects …

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But I Thought Outsourced Telemarketers Had a Bad Reputation: Dispelling the Myths

March 26, 2020

When you think of telemarketing or “cold-calling”, there is often a negative connotation attached. There are many underlying reasons for this – but more often, people simply take issue with soliciting in general. Consumers find it irritating and disrespectful to be caught off-guard by a telemarketer and then reeled into a long, unnecessary and pushy …

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Outsourcing – How to Cut Costs Without Sacrificing on Quality

March 26, 2020

Outsourcing is most certainly the future of the business world – sure, it is by no means a new practice, but in recent years it has grown at a rate like never before.   As time goes on and technology advances, more and more CEOs of large corporations as well as small business owners recognize …

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Can I Be Confident in Outsourcing Data Entry Positions to a BPO Company?

March 13, 2020

For most businesses, data entry is a necessary task. Typically, its for documentation purposes for future reference, but it can also be highly related to customer service and marketing. There’s no question that data entry can be highly mission-critical for many businesses, but that doesn’t always mean that the data entry clerk needs to be …

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BPO – How to Choose Your Outsourcing Company

March 13, 2020

What does BPO stand for? If you’ve come across this blog post, it’s possible that you might already have a slight idea of what a BPO is, but if you don’t…   What is a BPO?   BPO stands for Business Process Outsourcing. The name itself is fairly self-explanatory, but the term business process can …

ANEXA BPO WINS GOLD STEVIE® AWARD IN 2020 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

March 05, 2020

LAS VEGAS, NEVADA – February 29, 2020 – Anexa BPO was presented with a Gold Stevie® Award in the Customer Service Team of the Year – Recovery Situation category in the 14th annual Stevie Awards for Sales & Customer Service last night.   The Stevie Awards for Sales & Customer Service are the world’s top …